Lodge a Complaint

Page 1 - COMPLAINANT INFORMATION

Section 1: Complaints are open to New Zealand citizens or permanent residents.

Full Name(Required)

Email(Required)

Enter Email Confirm Email

Are you a New Zealand citizen or New Zealand permanent resident?(Required)

Yes

Other

If yes, what is your postcode?(Required)

Section 2: Complaints are only open to New Zealand citizens or permanent residents 14 years of age or older. A legal guardian must submit the form on behalf of a citizen or permanent resident aged 14-17.

What is your age?(Required)

Are you representing an organisation or another individual?(Required)

Yes

If yes, please indicate the name of the organisation or individual (this individual must be a New Zealand citizen or permanent resident and 18 years of age or older).(Required)

Is your complaint before a court or tribunal or regulator?(Required)

Please note that we cannot evaluate complaints currently before a court, tribunal or regulator or matters of legal compliance.

Yes

Please note that we cannot evaluate complaints currently before a court, tribunal or regulator or matters of legal compliance.

Part 2 - THE COMPLAINT

Section 1: We only accept complaints from the New Zealand public where they believe a signatory has materially breached their Code commitments. Please note that we cannot accept complaints about individual items of content on Signatories’ products or services. You will need to direct these to the signatory via their reporting mechanisms.

Please nominate the parent company signatory to which your complaint relates:(Required)

Please indicate the type of complaint you wish to make under the Aotearoa Code of Practice for Online Safety and Harms.(Required)

Please note that if you would like to make multiple complaint types about one signatory, you must do this through separate form submissions.

Signatory has failed to provide safeguards to reduce the risk of harm arising from online child sexual exploitation & abuse (CSEA) (Measures 1-5)

Signatory has failed to provide safeguards to reduce the risk of harm arising from online bullying or harassment (Measures 6-9)

Signatory has failed to provide safeguards to reduce the risk of harm arising from online hate speech (Measures 10-14)

Signatory has failed to provide safeguards to reduce the risk of harm arising from online incitement of violence (Measures 15-19)

Signatory has failed to provide safeguards to reduce the risk of harm arising from online violent or graphic content (Measures 20-22

Signatory has failed to provide safeguards to reduce the risk of harm arising from online misinformation (Measures 23-27)

Signatory has failed to provide safeguards to reduce the risk of harm arising from online disinformation (Measures 28-33)

Signatory has failed to ensure that users are empowered to make informed decisions about the content they see on the platform (Measures 34-36)

Signatory has failed to ensure that users are empowered with control over the content they see and/or their experiences and interactions online (Measures 37-38)

Signatory has failed to maintain transparency of its policies, systems, processes and programs that aim to reduce the risk of online harm (Measures 39-40)

Signatory has failed to provide regular transparency reports on efforts to reduce the spread and prevalence of harmful content and related KPIs/metrics (Measures 41-42)

Signatory has failed to facilitate independent research that helps build understanding of the impact of safety interventions and harmful content on society and/or research on new technologies to enhance safety or reduce harmful content online (Measures 43-44)

Signatory has failed to support independent evaluation of the systems, policies and processes that have been implemented in relation to the Code. (Measure 45)

Have you raised this complaint with the signatory?(Required)

We can only evaluate complaints that have first been raised with the signatory, or in cases where you have been unable to raise the issue with the signatory.

Yes

I am unable to

If you have raised this complaint with the signatory, please describe the correspondence you have had with the signatory to date.(Required)

We can only evaluate complaints that have first been raised with the signatory, or in cases where you have been unable to raise the issue with the signatory.

If you answered that you are unable to raise the complaint with the signatory, please describe why.(Required)

Part 3 - COMPLAINT DESCRIPTION

Please provide details of how you believe the signatory in question has breached the particular Code commitment you have selected.(Required)

We require supporting documentation. If you have URLs that support your response to the previous question, please provide them here.(Required)

Part 4 - DECLARATION

Please verify that the information you have provided is true.(Required)

I confirm that the above information that I have provided is true and correct

Please verify that you have read and understood NZTech’s Privacy Policy(Required)

I have read and understood NZTech’s Privacy Policy

Comments

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